To provide participants with an overview of business process management, quality tools, using a continuous improvement methodology and performance monitoring for effective and competitive management.
Objectives of process management;
Scope of operation (Industry and services);
Establishing the value chain;
Quality improvement, cost reduction, and productivity increase;
Survey and modeling of business processes;
Objectives of process modeling;
Analysis and design of processes, flowchart, and mappings;
Presentation of process modeling methodology and its functionalities;
Diagnosis of products, processes;
How the process occurs;
Risk analysis;
Defining guidelines / responsibilities;
Systematic of standardization;
Support tools (forms, checklists, mapping of the current state, flowchart, capacity identification, manuals, and identification of bottlenecks).
Training, information multiplier, results generator, tool implementer.
Performance indicators / KPI;
Basic Quality Concepts;
PDCA Cycle;
The Quality Tools;
GUT;
Check Sheet;
‘IS X IS NOT’ Analysis;
Pareto;
Trend Chart;
Histogram;
Scatter Diagram;
Brainstorming;
Cause and Effect Diagram;
5W 1H;
Concepts and definitions related to Non-Conformities and Corrective Actions;
Identification of Non-Conformities;
Types and Classification of Non-Conformity;
Describing Non-Conformities;
Evaluation of Corrective Actions;
Examples and Applications with practical exercises;
32 HOURS
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You can contact the Oporto Forte Group by telephone: +81 995566566 or by e-mail: comercial@oportoforte.com.br
The OPorto Forte Group is a pioneering company in the development of businesses and projects around the world, founded in 1993. Its mission is to develop sustainable businesses and projects globally.
OPorto Forte Group's main value is its people. The company has an experienced, professional and rigorous team, invested every day in helping clients achieve their goals, taking into account their needs and expectations.
The OPorto Forte Group's mission is to develop sustainable businesses and projects around the world. The company's vision is to be a global benchmark in the development of businesses and companies.
The OPorto Forte Group is present in Portugal, Brazil, Spain, France, Germany, Bulgaria, the United Arab Emirates, Ivory Coast, Cape Verde, Guinea Bissau, Mozambique, and Senegal, with offices on 4 continents and in more than 10 countries.
The OPorto Forte Group's team of consultants, technicians and specialized professionals work side by side with their clients, assessing their needs, devising strategies and accompanying them at every stage of their business development. The company strives for rigor and innovation, and its success is measured by the positive impact it has on its clients, expanding their horizons and bringing new directions to their companies and businesses.